Privacy policy

  1. Scope All data subjects whose personal data is collected, in line with the requirements of the GDPR.

  2. Responsibilities 2.1 The Data Protection representative is responsible for ensuring that this notice is made available to data subjects prior to Cricket Direct Limited collecting/processing their personal data.

  3. Privacy notice 3.1 Who are we? Cricket Direct Limited specialize in selling sports goods and services through ,over the telephone and through its St Albans shop.

The personal data we would like to collect from you is: Personal data type: Source (where Cricket Direct Limited obtained the personal data from if it has not been collected directly from you, the data subject. Note if the personal data has been accessed from publicly accessible sources): Full Name / Company Name Provided Directly by Data Subject Full Address Provided Directly by Data Subject Telephone Number / Mobile Number Provided Directly by Data Subject Email address Provided Directly by Data Subject Payment details are not collected by Cricket Direct Limited but directly by shopify pay/ WorldPay /Sagepay or Paypal

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

The personal data we collect will be used for the following purposes: • Processing of physical orders • Delivery of orders • Marketing via Mail, SMS and Email only with specific consent obtained on order or via

Our lawful basis for processing of the personal data: • For correspondence and service provision

Any legitimate interests pursued by us, or third parties we use, are as follows: • For correspondence and service provision • To market our product and services we will gain your consent before sending your electronic marketing relating to our goods and services

3.2 Consent Where we process your personal data based on your consent, this privacy notice clarifies that you are giving us permission to process your personal data specifically for the purposes identified.

Consent is sometimes required for Cricket Direct to process personal data and will communicate clearly to you when this is the case, including how and the information will be used.

We require any type of required consent to personal or sensitive personal data to be given via unambiguous affirmative action from you, and will keep records of all consent given and withdrawn. You may withdraw consent at any time by emailing Data Protection representative at .

3.3 Disclosure The only third parties who will receive your personal data specifically for fulfilment of orders will be couriers / postal companies and occasionally suppliers who fulfill directly. ] 3.4 Retention period Cricket Direct Limited will process personal data for as long as deemed necessary and will store the personal data for the same period. 3.5 Your rights as a data subject At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights: • Right of access – you have the right to request a copy of the information that we hold about you. • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing. • Right of portability – you have the right to have the data we hold about you transferred to another organisation. • Right to object – you have the right to object to certain types of processing such as direct marketing. • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling. • Right to judicial review: in the event that Cricket Direct Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded or should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.

3.6 Complaints In the event that you wish to make a complaint about how your personal data is being processed by Cricket Direct Limited (or third parties as described in 3.4 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Cricket Direct Limited ’s data protection representatives Data Protection Officer . The details for each of these contacts are:

Supervisory authority contact details Data Protection Officer (DPO) Contact Name: Information Commissioners Office Data Protection Officer Address line 1:  4 Metro Centre Address line 2:  Ronsons Way Address line 3: Sandridge Address line 4: St Albans Herts Address line 5: AL4 9QT Email: Telephone: 01727 736964

  1. Online privacy statement

Personal data Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information This privacy notice tells you how we, Cricket Direct Limited, will collect and use your personal data for : • To respond to your queries and requests; • To communicate with you; • To provide services and support for our products; Why does Organisation Name need to collect and store personal data? In order for us to provide you with our products / services we need to collect personal data for correspondence purposes and provision of products and services. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. In terms of being contacted for marketing purposes Cricket Direct Limited would contact you for additional consent.

Will Cricket Direct Limited share my personal data with anyone else? We may pass your personal data on to third-party service providers contracted to Cricket Direct Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the product order on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Cricket Direct limited’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Cricket Direct Limited use the personal data it collects about me? Cricket Direct Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Cricket Direct Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Cricket Direct Limited contact me? Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.

CCTV- Store only We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings.

Can I find out the personal data that the organization holds about me? Cricket Direct Limited at your request, can confirm what information we hold about you and how it is processed. If Cricket Direct Limited does hold personal data about you, you can request the following information: • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU. • Contact details of the data protection officer, where applicable. • The purpose of the processing as well as the legal basis for processing. • If the processing is based on the legitimate interests of Cricket Direct Limited or a third party, information about those interests. • The categories of personal data collected, stored and processed. • Recipient(s) or categories of recipients that the data is/will be disclosed to. • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information. • How long the data will be stored. • Details of your rights to correct, erase, restrict or object to such processing. • Information about your right to withdraw consent at any time. • How to lodge a complaint with the supervisory authority. • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. • The source of personal data if it wasn’t collected directly from you. • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this? Cricket Direct Limited accepts the following forms of ID when information on your personal data is requested: Current Passport or Driving License

Contact details of the Data Protection representative / GDPR Owner: Data Protection Representative / GDPR Owner contact details

Contact Name: Data Protection Officer Address line 1: 4 Metro Centre Address line 2: Ronsons Way Address line 3: Sandridge Address line 4: St Albans Address line 5: Herts AL4 9QT Email: Telephone: 01727 736964