Terms of service

Making A Purchase
If you wish to buy goods via this website, you must agree to the terms and conditions below as the exclusive basis which governs such transactions and must click the i accept button at the end of these terms. If you don't agree to any of the terms, please don't use this website.

1. Definitions
  • 1.1 In these Terms of Business the following expressions shall have the following meanings save where the context otherwise requires:
  • 1.1.1 "Contract" means an agreement entered into between You and Hockey Direct for the purchase of the Goods.
  • 1.1.2 "Hockey Direct" means Cricket Direct Limited trading as Hockey Direct of 4, The Metro Centre, Ronsons Way, St. Albans Road, Herts AL4 9QT. Company Registration Number: 03071770
  • 1.1.3 "Details" the details which You must provide upon ordering Goods via the Website including physical address, email address, age, bank account and credit, debit or charge card details.
  • 1.1.4 "DSR" means the Distance Selling Regulations (2000) as updated from time to time.
  • 1.1.5 "Fulfilment Problem" means that Hockey Direct is unable to fulfil Your Order due to any of the following reasons:
    • unavailability of items;
    • inability to process payment made by You via credit card, debit card or otherwise;
    • an error in the pricing information on the Website;
    • You have not reached the Minimum Age or are deemed by Hockey Direct not to be a suitable customer.
  • 1.1.6 "Goods" means any item supplied by Hockey Direct pursuant to these Terms.
  • 1.1.7 "Minimum Age" means 18 years of age.
  • 1.1.8 "Order" means an order for Goods placed by You via the Website.
  • 1.1.9 "Price" means the price shown on the Website for the provision of the Goods including any sum paid by You for postage of the Goods to You.
  • 1.1.10 "Sale" a sale effected via the Website.
  • 1.1.11 "Terms" means these terms and conditions which form the exclusive legal basis of the relationship between Hockey Direct and You.
  • 1.1.12 "Website" means Hockey Direct’s website located at www.cricketdirect.com.
  • 1.1.13 "Working Days" means Monday to Friday 9am to 5pm excluding bank, public and statutory holidays.
  • 1.1.14 "Written Information" means information prescribed by DSR which must be provided to You in relation to Your Order.
  • 1.1.15 "You" means the person who enters Details.
  • 1.2 The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.

2. Use of website and personal data

  • 2.1 In seeking to purchase Goods via this Website You must provide accurate Details.
  • 2.2 You hereby warrant to Hockey Direct that You have reached at least the Minimum Age and legally able to enter into a contract to purchase the Goods.
  • 2.3 Hockey Direct reserves the right to withdraw any Goods from the Website without prior notice and to refuse any Order made by You.
  • 2.4 Your Details and data relating to Your use of the Website may be recorded by Hockey Direct but this information shall not be disclosed to third parties nor used for any purpose unrelated to the Website. For the avoidance of doubt, Hockey Direct shall provide Your name, address, telephone number and, where appropriate, email address to Royal Mail or other courier companies for the purpose of despatching any goods that You order.
  • 2.5 Hockey Direct may send a small file to Your computer when You visit the Website. This "cookie" will enable Hockey Direct to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website and to send you newsletters. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. Hockey Direct will not use Your data for any other purposes than as set out in these Terms except that Hockey Direct may disclose this data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority. By clicking "I Accept" below, you specifically agree to these terms regarding use of Your data.
  • 2.6 If You do not want Hockey Direct to use Your email address to send information concerning the Website, newsletters and related matters, You should send a message to 'unsubscribe@hockeydirect.com' and insert "unsubscribe" as the subject heading.



3. Orders

  • 3.1 It is Your responsibility to ensure that all Orders You place are correct. When You place an Order, this constitutes an offer to purchase those Goods which Hockey Direct may or may not accept.
  • 3.2 When You place an Order, You will receive an automatically generated acknowledgement by email but this does not constitute acceptance of Your Order.
  • 3.3 Hockey Direct reserves the right to reject Your Order if there is a Fulfilment Problem. Hockey Direct will inform you by email as soon as is reasonably possible if there is a problem with acceptance or fulfilment of Your Order. Despatch of the Goods will constitute acceptance of Your Order.
  • 3.4 Hockey Direct reserves the right to:
    • 3.4.1 correct typographical errors in any elements of the information that appears on the Website including pricing mistakes;
    • 3.4.2 substitute the Goods ordered with equivalent goods if the Goods ordered are unavailable;



    3.5 If, once You are informed of such error or substitution, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any moneys already paid by You will be refunded in full.
  • 3.6 Any representations of the Goods shown on the Website are provided for the purposes of guidance only.
  • 3.7 Any representations made by Hockey Direct as regards the date of delivery of Goods are given in good faith but are not binding.
  • 3.8 You are responsible for the payment of any local taxes due upon delivery and/or import of Goods to You by Hockey Direct and You indemnify and will keep indemnified Hockey Direct against any claim for such payments and/or taxes.
  • 3.9 Contracts shall be based on these Terms to the exclusion of any other terms and conditions.
  • 3.10 Delivery charges for Orders with a value under £15.00 are £3.65 and for Orders with a value over £15.00 are £6.35. These apply for UK mainland only. Next day delivery in the UK is available for £9.50 but this service is subject to Hockey Direct's confirmation by e-mail. For overseas shipment the charges will be as per current prevailing tariff by courier companies and will be charged accordingly. Hockey Direct will advise you of the charges before proceeding.
  • 3.11 In the event that You order Goods from Hockey Direct and Hockey Direct sends the Goods to the address You have provided but, on delivery, the Goods are refused at the given address or You require Hockey Direct to re-deliver to a different address, You will be charged an additional fee of £9.95 to cover Hockey Direct's associated costs.
  • 3.12 If the Goods You order are not in stock, Hockey Direct will, where possible, order these items for You and will endeavour to make part delivery of any part of Your order already in stock. You will always be emailed with the option to cancel Your Order if You would rather not wait.

4. Payment

  • 4.1 You agree to pay the Price at the time You place Your Order. Payment can be made by major credit and debit cards i.e. Visa, master card, switch, delta or by cheque in Pounds Sterling drawn on a UK clearing bank.
  • 4.2 Once You have confirmed Your Order on the Website, it cannot be cancelled or changed except in accordance with Clause 6 of these Terms.
  • 4.3 In the event that Your debit or credit card payment is refused by Your card issuer for whatever reason, Hockey Direct may reject Your Order or invoice You for the Goods ordered and You agree to pay that invoice within 7 Working Days of the invoice date. If Hockey Direct does not receive payment in full within 7 Working Days of the date of such invoice, it may reject Your Order without further obligation to You.
  • 4.4 Hockey Direct will enclose with Goods it delivers to You a copy of its invoice showing the Goods ordered and Price paid and, if not previously sent to You, Your statutory rights of cancellation.
  • 4.5 Non-delivery by any third party (including but not limited to the Royal Mail or any courier company) shall not give You any right to delay payment to Hockey Direct or to make any claim whatsoever against Hockey Direct.
  • 4.6 Unless otherwise stated, the Price stated on the Website is inclusive of any applicable VAT.

5. Risk and title

  • 5.1 Risk in the Goods shall pass to You upon payment of the Price or, if earlier, upon delivery of the same to You. Title to the Goods shall pass to You only upon payment in full of the Price and You shall hold the Goods as bailee for Hockey Direct until Hockey Direct has received payment in full of the Prices.
  • 5.2 Without prejudice to Clauses 6.1-6.3, if any of the Goods are destroyed, damaged or lost in transit to You (other than by reason of the fault or negligence of Hockey Direct), Hockey Direct may replace those Goods but shall be entitled to charge you for their replacement.

6. Cancellation of orders and returns

  • 6.1 Subject to Clause 6.4, You have the right to cancel a purchase of Goods made through the Website after you have placed the Order in accordance with the provisions below:
    • 6.1.1 where Hockey Direct provides You with the Written Information at or before the time of delivery of the Goods, You have 7 Working Days after delivery to cancel the purchase;
    • 6.1.2 where Hockey Direct does not provide You with the Written Information at or before the time of delivery, You have 7 Working Days from the day after the day on which You received the required Written Information;
    • 6.1.3 where Hockey Direct does not provide You with the Written Information as set out above, You have three months and seven days from the day after the day You receive the Goods.



    6.2 If You decide to cancel a purchase, You must notify Hockey Direct by telephone to 0845 230 2591 or email to cancel@hockeydirect.com. If You have received the Goods, You must return them in their original packaging to Hockey Direct enclosing the original invoice. Hockey Direct suggests that You send them by recorded delivery but it is Your responsibility to choose the most appropriate means of return of the Goods and You are responsible for any loss or damage to the Goods which occurs in this context.
  • 6.3 Upon cancellation of an Order, Hockey Direct will refund the whole sum paid by You within 10 Working Days of You notifying Hockey Direct of cancellation. You are responsible for the cost of returning the Goods to Hockey Direct upon cancellation of an Order. If You do not return the Goods cancelled to Hockey Direct, it will arrange to collect them and will deduct the cost of such collection from the refund due to You. If You return the Goods to Hockey Direct but Hockey Direct has to pay any element of the postage, Hockey Direct will be entitled to recover the cost of such postage from You.
  • 6.4 There is no right of cancellation where the Goods have been tailored to Your special requirements or where You have in any way damaged the Goods after delivery.
  • 6.5 Without prejudice to Clauses 6.1-6.3 above, if any of the Goods You receive are defective or do not in any material respect match the Order placed, You may return them to Hockey Direct within 14 days in original condition and packaging enclosing the invoice and stating the nature of the defect or mistake and if Hockey Direct is satisfied that the Goods are defective or do not match the Order You placed, Hockey Direct will at its discretion either replace such Goods or refund of the Price. Hockey Direct suggests that You send them by recorded delivery but it is Your responsibility to choose the most appropriate means of return of the Goods and You are responsible for any loss or damage to the Goods which occurs in this context. This does not apply to Goods damaged in transit for which please refer to Clause 5.2.
  • 6.6 Without prejudice to Clauses 6.1-6.3 above, Hockey Direct’s sole liability to You for Goods which are defective or which do not match Your Order shall be limited to replacement of those Goods or refund of the Price.

7. Miscellaneous

  • 8.1 These Terms together with the Order shall form the entire Contract between the parties and supersede any previous agreement and (save so far as expressly preserved hereby) representations oral or otherwise made by either of the parties. You warrant that You have not relied on any representation made by Hockey Direct in entering into the Contract.
  • 8.2 Any terms relating to time of delivery or otherwise that You purport to include in Your Order shall not be legally binding on Hockey Direct.
  • 8.3 Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision.
  • 8.4 All notices to Hockey Direct shall be given by You in writing to the address shown above. All notices to You shall be given in writing to Your email address or to the address You have given for delivery of Goods. All notices may be served by personal delivery or first class post. Any notice given by post shall be deemed to be received by the party to whom it was given 48 hours after posting (excluding Saturday, Sundays and UK bank and public holidays). Notices given by email shall be deemed to have been given 1 hour after transmission thereof.
  • 8.5 These Terms and Your Contract with Hockey Direct shall be governed and construed in accordance with English Law. You irrevocably agree for the exclusive benefit of Hockey Direct to submit any dispute hereunder to the jurisdiction of the courts of England but nothing herein shall prevent Hockey Direct from taking proceedings against You in any other court of competent jurisdiction.

[Terms for Sale of Goods v2/U7] [Updated on 16-11-2007]